Author: Susan Ward
Personal Success Manager Having spent 25 years in the Service Management and Customer Services profession, Susan is the perfect person to coach, develop and train your team. She will help you focus on improving client service and help you lead your team. Susan has developed, written and delivered training courses to hundreds of lawyers, IT professionals and dental teams. Whilst managing large service delivery focused teams, Susan has a wealth of knowledge and experience to help deal with any challenges. Susan joined the Connect team in November 2015 and with her experience she has evolved and grown into the role she currently has within the team.
In dentistry, when we talk about patient loyalty, the conversation often turns to recall systems, digital marketing, or incentives. But genuine loyalty isn’t built through automation or special offers; it’s...
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Is Your Working Environment A Happy One?
Did you know that a happy (and healthy) employee is a productive employee? Creating the right working and office space environment is so important as people who enjoy...
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