Susan
With over 25 years of experience in Service Management and Customer Service, Susan leads our Call Conversion team. As the manager of this program, she has trained countless dental teams to deliver exceptional patient experiences and improve call handling techniques. Her expertise ensures your practice achieves maximum conversion rates while building trust and rapport with every caller.
John
John, our Call Conversion Specialist, brings a wealth of experience in patient communication. With a proven track record of helping practices optimise their follow-up processes and enhance service quality, John ensures every call is an opportunity to grow your patient base.
Together, Susan and John provide a powerhouse of knowledge, skills, and practical tools to transform how your team manages calls.
“If we didn’t have this in the business we would have a lot of patients who would fall through gaps in where we can improve our call service and educate our team members. Definitely recommend it, it’s been great.”
TCO Manager, Dentistry on the Square, Scotland
“I’m so glad the calls are improving among all the staff. It’s a great testament to you”
“Without having the mystery shop or the call scoring and all the way they package it together at Connect, the quality of our calls would drop massively, but we wouldn’t know. It is absolutely crucial, we couldn’t live without it.”
Owner, Pain Free Dentistry Group
Would you like to know more about Call Conversion Boost?
Fill out the form with your details, and we’ll send you a digital copy of our Call Conversion Boost Booklet.
