The System is designed to help you convert the leads that contact your practice so that your leads don’t fall into a black hole, and also to help you follow up your leads through our Benchmarking Dashboard.
We all have busy work and personal lives and sometimes you just want someone to call you back simply because you haven’t had time to return their call or to discuss moving forward with the treatment that you want.
We will train your team to improve their customer service with your leads, to build rapport, and for phobic patients, it will help them reduce their fear and build trust quickly on the initial phone call.
“Before I started training with Susan I had a lot of patients put the phone down on me either claiming we were too expensive or that they were looking for NHS care so didn’t give our practice a chance- as soon as they heard the word ‘private’ the phone would be put down. I found it quite hard to convert patient numbers and the conversion rate was quite low. I also didn’t feel the most confident when talking to patients when these common objections came up into conversation as I didn’t always know how to react to them.
During the training, Susan gives some really great advice on how to react and shut down the common objections I get when speaking with new patients. Susan is really supportive and encouraging, often going the extra mile. Nothing is ever too much and Susan even posted a pointer card for me to put up in my office, which really helped me to remember all the steps to take whilst on the phone to a patient. Susan also recently sent me a card to say well done, which really does motivate you to keep improving. Susan is always finding ways to help improve the number of patients I can convert. As I start to put the advice to work, I notice a change in my confidence whilst talking to patients and I find it much easier to build more of a rapport with our patients too.
After having some training with Susan, our patient conversion has improved massively. The skills she has taught me have helped with converting patients who were originally wanting NHS care into private patients with us- with a lot less patients putting the phone down, if any at all. The patient experience has massively improved, making it a better experience not only for our patients, but for me as well. Thank so much Susan, I look forward to developing the TCO role further with you in the future”.
Here’s Susan to explain a little more about our Call Conversion Boost product. Having spent 25 years in the Service Management and Customer Services profession, Susan is the perfect person to coach, develop and train your team. She will help you focus on improving client service and help you lead your team.
Susan has developed, written and delivered training courses to hundreds of lawyers, IT professionals and dental teams. Whilst managing large service delivery focused teams, Susan has a wealth of knowledge and experience to help deal with any challenges.
“I’m so glad the calls are improving among all the staff. It’s a great testament to you”